Smart Tank Monitoring and Digital Access
We think smart tank monitoring and digital access are basic features of our peace of mind service. But most propane companies are yet to embrace the convenience of smart tank monitors, smartphone apps, and online account access. You should expect more, and you can get it from us!
Smart Tank Monitoring
Smart tank monitoring and old-fashioned customer service help us keep your tanks full. All of our tanks come with cutting-edge monitors that continuously send us updates on tank levels. These updates are used by a computer system to automatically create delivery schedules and routes based on the monitor data.
Thanks to this streamlined process, we are able to offer cost savings to our Auto-Fill customers, who enjoy prices that are at least $0.10 per gallon lower than those for Will-Call customers.
Our investment in smart tank monitors, computer systems, and our dedicated team's hard work enables us to provide an industry-leading no run-out guarantee. While these technologies involve significant upfront and ongoing costs, they allow us to prevent run-out situations, setting us apart from other propane companies that do not prioritize such investments and experience higher run-out rates.
Convenient Mobile App and Online Account Access
Our user-friendly mobile app and online account portal offer you 24/7 access to your account details and allow you to engage with us at your convenience. You can easily check your tank levels anytime and from anywhere.
Updating your account information or placing orders through our app or online platform triggers our systems to automatically update records, create delivery schedules, and optimize our service routes. This operational efficiency leads to savings, with orders placed through the app or online being priced at least $0.10 per gallon lower than those placed by phone or in person.
Just like our smart tank monitors, mobile apps, and online access involve significant costs for development and maintenance. This underscores that the lowest propane price may not always offer the best value for our valued customers.
How to Get Started
Creating your online account is a breeze! You only need your name, email address, and account number to get started. Need help with any of these? Reach out to us during our regular business hours. Once you have all the info, simply click on the "set up online access" button. For extra support, check out the video tutorial for simple, step-by-step guidance.
Download and Setup Our App
Getting started with the Caywood Propane mobile app is just like setting up any other app on your smartphone. The steps might differ slightly based on whether you are using an Apple or Android device.
Once you've downloaded the app, make sure to have your login credentials and customer number handy. If you need any help with this, don't hesitate to reach out to us during our regular business hours.
With all the required information at your fingertips, you're all set! The helpful instructional videos will walk you through the download and setup process smoothly.
How to Place on Order Using the App
Ordering through the Caywood Propane app is easy and gives you a fantastic deal with prices that are at least $0.10 per gallon lower than the will-call price for orders placed offline. Our detailed written and video instructions will help you every step of the way. Don't hesitate to contact us during our business hours if you need any assistance.
How to Place an Order Online
Ordering online, like ordering with smartphone app is convenient and comes and is at least $0.10 per gallon lower than will-call orders placed offline.
Our easy-to-follow instructions with screenshots or video guides will help you place your order with ease. If you need any more help, don't hesitate to reach out to us during our regular business hours. We're here to make your experience as smooth as possible!
Getting the Most Out of Our Smartphone App
Our smartphone app goes beyond just placing orders. You can also enjoy these amazing features:
- Account Management:
- Update your Name
- Manage your Billing address
- Access your Account number
- Check your Current balance
- View Aging History
- Manage payment options
- Explore Transaction history and details
- Delivery Updates:
- Monitor your Tank level
- Review your Delivery history (recent and 5-year)
- Profile Customization:
- Update your email address and password
- Add more Caywood Propane accounts to your app
Don't forget to check out our helpful instructional video for more information!
Getting the Most Out of Online Access
Our online account portal, like our smartphone app goes beyond just placing orders. Here are some of the features you can enjoy:
- Effortlessly manage account information:
- Name
- Billing address
- Account number
- Current balance
- Aging History
- Manage payment options
- Transaction history and details
- Stay informed with delivery status:
- Check your tank level
- View delivery history (both recent and over 5 years)
- Personalize your profile: easily update your email address and password, and add more Caywood Propane accounts to your app
Want to learn more? Watch our helpful instructional video for all the details!
