Customer Safety

Customer safety is our top priority! Regular gas checks and leak tests are crucial for preventing propane leaks and ensuring a secure home. By following the steps and watching the videos on this page, you can keep your home safe and secure.

standard terms and conditions and service options

When to schedule a gas check

When to Contact Us for a Gas Check

Regular gas checks are essential for keeping your home safe. Here are some situations when you should reach out to us for an immediate gas check or leak test:

Appliance Changes: Contact us if you are moving, removing, replacing, or adding appliances.
Suspected Leaks: If you smell propane or notice unusual usage, there might be a leak. Small leaks can be dangerous.
Tank or Valve Changes: Disconnecting or connecting a tank, or closing a valve, is considered a service interruption and requires a gas check.
System Modifications: Any changes or additions to your propane system should prompt a gas check.
Construction Near System: Construction around your propane system can cause damage to outdoor lines and valves.
Change in Occupancy: New tenants or new homeowners should schedule a gas check to ensure safety.

What do to if you suspect a leak:

What to Do If You Smell Propane or Suspect a Leak

If you detect a propane odor or suspect a leak, follow these steps immediately:

Steps to Follow:

Call 911: Report the leak to emergency services, then contact us at 800-822-8592.
Evacuate the Area: Ensure everyone leaves the vicinity and moves outside, away from the house or building.
Avoid Flames and Sparks: Extinguish all smoking materials and open flames. Do not use lights, appliances, phones, or cell phones as they can cause sparks.
Turn Off the Gas Supply: If safe, close the main gas valve on your propane tank. If you’re unsure how to do this, watch our instructional video on locating and closing the shutoff valve.

How to close your shut off valve

How to Safely Close Your Propane Shut-Off Valve

If you suspect a propane leak or are instructed by a safety official, first responder, or Caywood Propane, follow these steps to safely close the shut-off valve on your propane tank.

Steps to Close the Shut-Off Valve:

Close the Valve: Safely close the shut-off valve on your propane tank. This is an important precaution under state regulations.
Gas Check Needed: After closing the valve, a gas check or leak test is required before reopening it.

For guidance, watch our helpful video on locating and closing your shut-off valve.

Transporting and Using Small Propane Cylinders

Watch Our Instructional Video

For detailed information, watch our instructional video on propane cylinder safety.

Key Safety Tips:

Transporting Cylinders:
- Always keep cylinders upright and secure.
- Avoid leaving them in hot vehicles for long periods.
- Transport them directly from the filling station to their storage or usage location.
Connecting the Cylinder:
- Follow the manufacturer's instructions.
- Check for leaks using soapy water, as shown in our video.
Storing Cylinders:
- Store cylinders outdoors, away from enclosed spaces like basements, garages, or sheds.
- Keep them away from heat sources over 120 degrees and potential ignition sources.

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