Customer Safety

The safety of our customers, employees and the general public is one of Caywood Propane's top goals. Safety begins with you and your home. The gas check and leak test are critical elements of making sure that your propane system does not leak. We urge you to scroll down this page, read the instructions, and watch the videos. Knowing what to do and when to do it may save your life or the life of a loved one. Let's begin with why you need a gas check:

When to schedule a gas check

Examples of when you should call us for a gas check:

Gas checks are not a "one and done" event. Periodic gas checks are an important part of maintaining the safety of your home, but some events require an immediate gas check. Examples of when you should call us to schedule a gas check or leak test include:

  • Appliances. Call us whenever you plan to move, remove, replace or add appliances to your home.
  • Suspected leaks. If you smell propane or your usage seems unusual, you may have a leak. Leaks, no matter how small, can be very dangerous and even life-threatening.
  • Disconnected tank or closed shut off valve. The tank that supplies your home is not like the cylinder that powers your outdoor grill. Disconnecting a tank and connecting another, or closing a shutoff valve on a tank, are "interruptions of service" under Michigan and Ohio law that require us to perform a gas checks or leak test, depending on the circumstances.
  • Changes to your propane system. If you add, move or otherwise disturb any component of your propane system.
  • Construction in our around your appliances or system. Construction or other activity in or around your propane system may result in damage to the system. This includes outdoor lines and valves.

What do to if you suspect a leak:

If you smell the odorant added to propane or suspect a leak:

  • Dial 911, report the leak, then call us at 800-822-8592. 
  • Leave the area. Have everyone get outside and away from your house or the building that has the suspected leak.
  • No flames or sparks. Put out all smoking materials or other open flames (but not an uncontrolled fire) Do not operate lights, appliances, telephones or cell phones. They could create a spark or ignition source. 
  • Shut off the gas. Turn off the main gas or supply valve on your propane tank, but only if it is safe to do so. Don't know what a shutoff valve is? Where it is located? How to close it? Please watch the instructional video.

How to close your shut off valve

Your propane tank has a shut-off valve. You should not close this shut-off valve unless you suspect there is a propane leak, or if you have been instructed by a safety official or other first responder, or Caywood Propane to close your shut off valve. A closed shut off valve is considered an "interruption of service" under state law and requires a gas check or leak test before the valve may be opened again.

This instructional video describes how to locate and close your shut off valve should it be necessary to do so.


Transporting and Using Small Propane Cylinders

Storing Cylinders.Like many Americans, you may use propane for your grills, patio heaters or other outdoor appliances. If they are not connected to your propane system, then you probably are using what are known as 20 pound propane cylinders. If you use these cylinders, we strongly urge you to watch the instructional video, which explains the following in greater detail:

  • Transporting small propane cylinders. Always store your propane cylinder in a secure, upright position so that it can't fall, shift or roll. Do not leave your propane cylinder in a hot vehicle for a very long period of time. It should be in the vehicles only to go directly from the filling station to the destination where it will be safely stored or used, then immediately removed from your vehicle.
  • Connecting the Cylinder. Be sure to follow manufacturers' instructions and test for leaks suing soapy water as shown in the instructional video.
  • Storing Cylinders. Keep your cylinders outdoors and never store them in an enclosed area such as a basement, garage, shed or tent. Keep the cylinder away from areas that can become hot - over 120 degrees. This includes stoves, fireplaces or other heat sources. Cylinders also never should be stored near any source of ignition.

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