Delivery Options

Enjoy Our No Run-Out Guarantee with Auto-Fill!

Experience the benefits of our Auto-Fill service, including our no run-out guarantee and 24/7 emergency support:

Why Choose Auto-Fill?

1. Never Forget to Order Propane: We deliver propane on our schedule, so you don’t have to worry.
2. Great Savings: Auto-Fill customers get a $0.10/gallon discount compared to Will-Call customers.
3. Smart Tank Monitoring:
   • Our advanced monitors track your propane levels to ensure you never run out.
   • Check your levels easily with our smartphone app or online portal.
4. No Extra Fees: No additional delivery charges, even if below the 250-gallon minimum, unlike Will-Call customers.
5. Peace of Mind Guarantee:
   • If you run out of gas, we’ll credit your account with $50, waive any Special Delivery Charges, and provide 24/7 emergency support.
   • Your account must be up-to-date with no payment or account issues delaying your Auto-Fill delivery.
6. 24/7 Emergency Support:
   • Auto-Fill customers have access to our weekend and after-hours emergency service.
   • Complimentary support is available as long as your account is current. This exclusive service is not offered to Will-Call customers.

For more details or to sign up, login to your account or app, call us at 800-822-8592, or email office@caywoodpropane.com.

Control Your Propane Orders with Our Will-Call Delivery Option

We’re delighted to offer propane delivery on request through online, phone, or in-person orders.

Features of Will-Call Service:

1. Digital Orders: Order through our website or smartphone app using promo code "WEB" for a $0.10/gallon discount.
2. Phone or In-Person Orders: Easily place orders by phone or in person, but without the $0.10/gallon savings.
3. Monitors for Leased Tanks: Our company-owned tanks include monitors for tracking propane levels via our app or online access.

Important Reminders for Will-Call Orders:

1. Delivery Timing: Average delivery time is 5-6 days, but allow up to 10 business days during extreme weather or supply shortages.
2. Order Timing: Order when your tank is at 30% capacity to avoid running out. Orders under 250 gallons may incur a small price surcharge.
3. Special Delivery Charges: Requests for specific delivery dates outside our regular routes may incur Special Delivery Charges. Additional charges may apply for Leak Tests if you run out of gas.
4. Out of Gas Charges: If you run out of gas, an adult must be present for delivery. Failure to be present may result in cancellation and non-refundable Special Delivery Charges. A new delivery ticket will incur additional charges.
5. No Weekend or After-Hours Service: Weekend or after-hours service is not available for Will-Call customers. For more convenience, consider our Auto-Fill delivery option with a no run-out guarantee, or our Level-Pay Plan for predictable monthly payments.

For more details on Will-Call delivery, please refer to our Standard Terms and Conditions.

For more information, call us at 800-822-8592, or email office@caywoodpropane.com.