How to Order Propane on Our Website

Web - Icon Order Propane 06-01-2015

The step-by-step instructions below make ordering propane on our website easy. Just  follow the instructions using the screen shots an bullet points below.

If you prefer to see a video showing an order placed online, watch our "How to Order Propane On Our Website" by clicking the button below.

Step One: Login to your account on our website

1 Online - Login
  • Select the [Login] button on the top right corner of any page of our website
  • Enter your username
  • Enter your password
  • Select [Login]
  • If you have not set up your account, then select [Sign Up] and follow the instructions. You will need your name, email address and customer number. If you do not have your customer number handy, please write us at office@caywoodpropane.com or call us at 800-822-8592
  • If you are not a customer, please select [Become a Customer] and complete the new customer application

Step Two: Select the [Order Fuel] button

2 Online Select Order Fuel

 

Step Three: Choose Location

3 Online Select Location

 

  • After selecting the [Order Fuel] button, you will be prompted to choose a location
  • Most customers have only one location
  • If you have more than one location:
    • Click the down "v" inside the delivery address field
    • Select the highlighted location that you want the delivery made to
  • Make sure that the location you selected matches the location where you want the delivery to be made
  • If you are unsure of the delivery location, please write us at office@caywoodpropane.com or call us at 800-822-8592

Step Four: Select Tank Level

4 Online Select Tank Level

 

  • After selecting the location, you will be prompted to select a tank level
  • Recommended time to order:
    • We strongly recommend that you place your order when your tank level is at 30 - 35%.
    • Will Call orders are subject to a ten business day delivery window. This means you should place on order with at least 10 business (up to 14 calendar) day's supply remaining in your tank. We cannot guarantee that you will not run out of propane if you place an order with less than 10 business (up to 14 calendar) days of propane supply remaining in your tank.
  • Minimum delivery volume and prices:
    • Our minimum delivery is 100 gallons
    • Orders under 250 gallons may (depending on the time of year and supply conditions) be subject to a surcharge
  • Here's what our minimum delivery volumes mean:
    • Your tank must be at 60% or less to place an order if you have a 500 gallon tank (70% if you have a 1,000 gallon tank) to place the minimum 100 gallon order
    • Current prices and applicable surcharges are posted on our Current Prices page of our website.
  • If you are not sure how much propane you may use during the 14-day delivery window, or if you are concerned that you may run out of propane during the 10 business day delivery window,  please write us at office@caywoodpropane.com or call us at 800-822-8592. You may want to order a special delivery to insure that delivery occurs before you run out of propane.

Step Five: Enter Gallons (or Dollars) and Discount Promo Code

5 Online Gallons and Promo Code

 

  • Select whether you want to order based on gallons or dollars (the illustration shows an order based on gallons)
  • As mentioned in Step Four, above, following are the minimum delivery volume and prices:
    • Our minimum delivery is 100 gallons
    • Orders under 250 gallons may (depending on the time of year and supply conditions) be subject to a surcharge
  • Again, as mentioned in Step Four, here's what our minimum delivery volumes mean:
    • Your tank must be at 60% or less to place an order if you have a 500 gallon tank (70% if you have a 1,000 gallon tank) to place the minimum 100 gallon order
    • Current prices and applicable surcharges are posted on our Current Prices page of our website.
  • Make sure you type WEB in the promo code to get the digital order discount. Your order will not reflect the discount unless you type in the promo code. You may use lower, upper or mixed case (e.g., WEB, web, Web, WEb, wEb, weB or wEB). All combinations work.
  • Be sure to select the [Apply Code] button after typing in the promo code.
  • You will receive a [Promo Code Successfully Applied] notification in green, along with a line item showing the dollar amount of the discount.

Step Six: Add Delivery Instructions or Special Notes

8 Online delivery instructions and phone

 

  • Add any special notes for the delivery.
  • Please note that special notes and instructions may not vary from our Standard Terms and Conditions. For example, "please rush delivery because my tank level is low" does not alter our ten business day delivery window. Similarly, entering "tank at 5%" does not alter either the ten business day delivery window, nor does it correct the 20% minimum entry for tank level.
  • As noted above, it is important that you call our office at 800-822-8592 or write us at office@caywoodpropane.com and make arrangements for a special delivery if there is any risk that you will run out of propane during the ten business day delivery window (up to 14 calendar days).

Step Seven: Enter Phone Number; Review and Agree to Delivery Policy

8 Online delivery instructions and phone
8b Online Delivery Policy
8c Online Delivery Policy Checkmark

 

  • Enter the phone number that should be used if we have any questions about your order
  • Please note that entering a number that is different from your number on file in your account is not notice of a change in phone number. In addition, we may attempt to contact you at your number on file. 
  • After entering your phone number, select the "Delivery Policy" hyperlink to review our delivery policy. As you can see from the screen shot on the left, the Delivery Policy references our Standard Terms and Conditions, which contain a number of important conditions regarding our delivery policies. Some of the more important delivery policies are set forth in the "Delivery Options" portion of our Standard Terms and Conditions.
  • After reviewing Our Standard Terms and Conditions, check the box next to the "I agree to the Delivery Policy" if you want to proceed with the order, then select the [Proceed to Payment] button. Please note that checking this box and selected the [Proceed to Payment] button is the same as signing your signature by hand under applicable state and federal law.

Step Eight: Review Fuel Payment Summary

7 Online Confirm Fuel Order

 

  • Carefully review the details of your order, including the delivery location and order summary to make sure the delivery amount (whether in gallons or dollars) is what you intended to order.
  • If you do not see an amount specified to for the WEB discount, be sure to scroll backward in your order by selecting the [Back to Order] button to move back in the menu, and enter WEB in the promo code field (see Step Five above).
  • Please note that the order summary may require you to scroll down on your phone to see the dollar totals.

Step Nine: Agree to Online Payment Policy and Submit Order

9b Online Payment Policy Submit Order
8 Online Payment Policy
9e Check Box Submit
  • Once you have reviewed and verified your order, and confirmed that all payment information is correct (see Step Eight above), you must agree to the online payment policy.
  • The online payment policy is a hyperlink, and we urge you to click that hyperlink and review the online payment policy.
  • The online payment policy contains a number of important terms, and makes reference to our full Standard Terms and Conditions, which also are hyperlinked.
  • It is important that you read and be familiar with our Standard Terms and Conditions and the Online Payment Policy because checking the box next to "I agree to the Payment Policy" and selecting the [Submit Order] button is the same as signing your signature by hand under applicable federal and state laws governing electronic signatures.

Step Ten: Order Confirmation

10 Online Order Confirmation
  • You will receive a confirmation if your fuel order is created successfully (see screen shot to left).
  • We will process your order and schedule delivery consistent with our Standard Terms and Conditions unless we contact you and indicate that there is a problem with your order.
  • You may print your order by selecting the [Print] button, or simply select [Done] if you do not need to print a copy.
  • If you are new at placing online orders we are happy to provide verification of your order. Please contact us at 800-822-8592 or office@caywoodpropane.com.
  • Will-call digital orders are a convenient way to place orders and save money compared to ordering by phone or in person.
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